Operational Support Services

Support That Grows With Your Business

Second Desk provides professional operational and administrative support for growing businesses.

Whether you need help managing emails and appointments or deeper operational oversight, our service packages are designed to give you reliable support without the cost of hiring full-time staff.

Each package provides structured support depending on the level of operational assistance your business requires.

Operational MONTHLY Support Packages

Flexible levels of support depending on what your business needs.

5 hOURS PER WEEK

CORE DESK

Ideal for businesses needing consistent administrative support.

CORE

$1800+GST monthly
  • 5 hours per week
  • Managing emails and enquiries
  • Booking jobs and appointments
  • Calendar management
  • Client follow-ups and confirmations
  • Basic paperwork and documentation

 

SELECT CORE PACKAGE

10 HOURS PER WEEK

Operational Desk

For businesses needing stronger operational coordination.

Everything in Core Desk plus:

OPERATIONAL

$3500+GST monthly
  • 10 hours per week
  • Job tracking and scheduling
  • Contractor and tradie coordination
  • Invoicing and payment follow-ups
  • Organising client records
  • Basic systems setup
 

SELECT OPERATIONAL PACKAGE

up to 20 hours per week

Executive Desk

Full operational oversight and support across systems, workflow and team coordination.

Everything in Operational Desk plus:

EXECUTIVE

$6000+GST monthly
  • Up to 20 hours per week
  • Full inbox and workflow management
  • Daily operations oversight
  • Marketing coordination and follow-ups
  • HR and staff paperwork
  • Liaising with bookkeepers, accountants and advisors
  • Systems and process improvements
 

SELECT EXECUTIVE PACKAGE
Having trouble deciding which package to choose?
Ask our experts for a detailed comparison

optional support

Additional Services

Some businesses require support outside of the standard monthly packages. Additional services can be provided as needed.

Rate:
$95 + GST per hour
Support may include:
  • Business operations setup and optimisation
  • Systems and process creation
  • Customer service and inbox management
  • Client onboarding processes
  • Marketing coordination
  • HR and staff administration
  • Business Consulting
  • Team coordination and accountability tracking
  • Financial admin support (invoicing, quoting, expense tracking)
  • Contractor and supplier coordination
  • Document creation and templates
  • Launch and implementation support for new services